Lowongan Kerja D3 S1 PT Shopee International Juli 2020

PT Shopee International Indonesia adalah situs berbelanja online yang mudah, aman dan cepat dengan sistem pembayaran dan dukungan logistik yang kuat. Shopee bertujuan menjadi e-commerce pilihan utama di Indonesia. Shopee memiliki beragam pilihan kategori produk, mulai dari Elektronik, Perlengkapan Rumah, Kesehatan, Kecantikan, Ibu & Bayi, Fashion hingga Perlengkapan Olahraga.

Saat ini PT Shopee International Indonesia kembali membuka lowongan kerja sbb

Posisi:

1. Operations - Customer Operations Supervisor (Yogyakarta)

Job description:

• Monitoring Team Leader from BPO on floor and make sure all tasklist done by BPO Team leader
• Review day to day agent performance with Team Leader BPO
• Bridging with Shopee related unit to execute some process like Banned/Un-banned account
• Follow up special case that need escalated to other unit at internal shopee
• Working with Team Leader Inhouse to validate all report that produced by BPO (invoice, performance, score card incentive, etc)

Requirements:

• Good diploma/degree from a recognized institution
• Experience as Customer Service, Experience as Supervisor min.1 year.
• Strong communication skills in email, face-to-face conversation and calls
• Strong logical thinking and problem-solving skills
• Good team player, positive attitude and eagerness to learn
• Driven and motivated
• Able to communicate with English
• Previous relevant experience is a plus

2. Operations - Customer Operations, Team Lead (Yogyakarta)

Job Description:

• Monitor BPO team leaders on floor and ensure the tasks meet the target and standards.
• Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
• Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
• Proactively resolve special cases by escalating to respective divisions accordingly.
• Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.

Requirements:

• Candidate must have by minimum Diploma's degree from reputable university.
• Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.
• Candidate must have strong skills in communication, logical thinking, and problem-solving.
• Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
• Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.

3. Operations - ShopeePayLater Collection Lead (Yogyakarta)

Job Description:

• Monitor accounts to identify outstanding debts
• Manage BPO performance for Shopee side
• Investigate historical data for each debt or bill
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Implement solutions and plan to improve collection process for better recovery rate

Requirements:

• Min. Diploma/Bachelor degree holder
• Has good leadership skills and strong analytical thinking
• Has experience in management, operation and leadership especially in debt collection team
• Strong logical thinking and problem-solving skills
• Able to build consensus and relationship among counterparts and stakeholders

4. Operations - Customer Operations Quality Assurance

Job Description:

• Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
• Document call center processes and FAQs, and work on continuous improvement
• Achieve qualitative call monitoring & scoring goals as established
• Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)

Requirements:

• Strong communication skills
• Good team player, positive attitude, eagerness to learn
• Strong analytical & problem solving skill
• Minimum 1 year experience as QA within CS Area

5. Operations - Customer Operations, Trainer

Job Description:

• Develop curriculum to support classroom training & regular refreshment training
• Conduct timely constructive feedback and counselling of the trainees
• Design and evaluate training material for technical/soft skills training
• Arrange operation training
• Deliver some training (on-boarding, etc)
• Do training administration & report

Requirements:

• Diploma or Bachelor degree from reputable university
• Minimum 1 year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery, Coaching & Training Evaluation)
• Driven and motivated
• Excellent communication skills
• Strong analytical and problem-solving skills
• Good team player, positive attitude and eager to learn
• Work experience as a teacher is preferred

6. Operations - ShopeePayLater, Collection Team Lead

Job Description:

• Monitor accounts to identify outstanding debts
• Manage BPO performance for Shopee side
• Investigate historical data for each debt or bill
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Implement solutions and plan to improve collection process for better recovery rate

Requirements:

• Has good leadership skills and strong analytical thinking
• Has experience in management, operation and leadership especially in debt collection team
• Able to build consensus and relationship among counterparts and stakeholders

Bagi Anda yang berminat, silahkan melakukan pendaftaran secara online:

[PENDAFTARAN] - Operations - Customer Operations Supervisor (Yogyakarta)

[PENDAFTARAN] - Operations - Customer Operations, Team Lead (Yogyakarta)

[PENDAFTARAN] - Operations - ShopeePayLater Collection Lead (Yogyakarta)

[PENDAFTARAN] - Operations - Customer Operations Quality Assurance

[PENDAFTARAN] - Operations - Customer Operations, Trainer

[PENDAFTARAN] - Operations - ShopeePayLater, Collection Team Lead