PT Shopee International Indonesia adalah situs berbelanja online yang mudah, aman dan cepat dengan sistem pembayaran dan dukungan logistik yang kuat. Shopee bertujuan menjadi e-commerce pilihan utama di Indonesia. Shopee memiliki beragam pilihan kategori produk, mulai dari Elektronik, Perlengkapan Rumah, Kesehatan, Kecantikan, Ibu & Bayi, Fashion hingga Perlengkapan Olahraga.
Saat ini PT Shopee International Indonesia kembali membuka lowongan kerja sbb
Posisi:
1. Operations - Customer Operations Supervisor (Yogyakarta)
Job description:
- Monitoring Team Leader from BPO on floor and make sure all tasklist done by BPO Team leader
- Review day to day agent performance with Team Leader BPO
- Bridging with Shopee related unit to execute some process like Banned/Un-banned account
- Follow up special case that need escalated to other unit at internal shopee
- Working with Team Leader Inhouse to validate all report that produced by BPO (invoice, performance, score card incentive, etc)
Requirements:
- Good diploma/degree from a recognized institution
- Experience as Customer Service, Experience as Supervisor min.1 year.
- Strong communication skills in email, face-to-face conversation and calls
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eagerness to learn
- Driven and motivated
- Able to communicate with English
- Previous relevant experience is a plus
2. Operations - Customer Operations, Team Lead (Yogyakarta)
Job Description:
- Monitor BPO team leaders on floor and ensure the tasks meet the target and standards.
- Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
- Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
- Proactively resolve special cases by escalating to respective divisions accordingly.
- Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.
Requirements:
- Candidate must have by minimum Diploma's degree from reputable university.
- Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.
- Candidate must have strong skills in communication, logical thinking, and problem-solving.
- Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
- Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.
3. Operations - ShopeePayLater Collection Lead (Yogyakarta)
Job Description:
- Monitor accounts to identify outstanding debts
- Manage BPO performance for Shopee side
- Investigate historical data for each debt or bill
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Implement solutions and plan to improve collection process for better recovery rate
Requirements:
- Min. Diploma/Bachelor degree holder
- Has good leadership skills and strong analytical thinking
- Has experience in management, operation and leadership especially in debt collection team
- Strong logical thinking and problem-solving skills
- Able to build consensus and relationship among counterparts and stakeholders
4. Operations - Customer Operations Quality Assurance
Job Description:
- Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
- Document call center processes and FAQs, and work on continuous improvement
- Achieve qualitative call monitoring & scoring goals as established
- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
Requirements:
- Strong communication skills
- Good team player, positive attitude, eagerness to learn
- Strong analytical & problem solving skill
- Minimum 1 year experience as QA within CS Area
5. Operations - Customer Operations, Trainer
Job Description:
- Develop curriculum to support classroom training & regular refreshment training
- Conduct timely constructive feedback and counselling of the trainees
- Design and evaluate training material for technical/soft skills training
- Arrange operation training
- Deliver some training (on-boarding, etc)
- Do training administration & report
Requirements:
- Diploma or Bachelor degree from reputable university
- Minimum 1 year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery, Coaching & Training Evaluation)
- Driven and motivated
- Excellent communication skills
- Strong analytical and problem-solving skills
- Good team player, positive attitude and eager to learn
- Work experience as a teacher is preferred
6. Operations - ShopeePayLater, Collection Team Lead
Job Description:
- Monitor accounts to identify outstanding debts
- Manage BPO performance for Shopee side
- Investigate historical data for each debt or bill
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Implement solutions and plan to improve collection process for better recovery rate
Requirements:
- Has good leadership skills and strong analytical thinking
- Has experience in management, operation and leadership especially in debt collection team
- Able to build consensus and relationship among counterparts and stakeholders
Bagi Anda yang berminat, silahkan melakukan pendaftaran secara online:
[PENDAFTARAN] - Operations - Customer Operations Supervisor (Yogyakarta)
[PENDAFTARAN] - Operations - Customer Operations, Team Lead (Yogyakarta)
[PENDAFTARAN] - Operations - ShopeePayLater Collection Lead (Yogyakarta)
[PENDAFTARAN] - Operations - Customer Operations Quality Assurance
[PENDAFTARAN] - Operations - Customer Operations, Trainer
[PENDAFTARAN] - Operations - ShopeePayLater, Collection Team Lead
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